Shipping information

Means of shipping.



 Manos del Sol used the platform of https://app.mienvio.mx/ which can give timely follow-up to each shipment reported in our Marketplace.


Different companies of packages used are FedEx, Estafeta, Redpack and UPS, depending on which one has the optimum coverage, fair price and delivery time correct, for different municipalities throughout Mexico.


Each and every one of the shipments are insured proportionally to the value of the product purchased by customers, so we guarantee deliveries on time, with a wide coverage of 2,464 municipalities that make up the Mexican Republic.


 For the moment, we are only doing international shipping to United States and Canada via FedEx.

 


Delivery times and shipping costs.


 

We offer two different types of delivery, depending on the place of destination for products:


1.    Normal 3-7 working days delivery time within the Mexican Republic with a total cost of $100 pesos MXN ($6 USD / €5 EUR).


Note of point No. 1: In the event that your purchase was equal or greater than $1000 pesos MXN ($48 USD / €40 EUR) the cost of shipping will be free to any part of the Mexican Republic.


2.    Time of international delivery to United States and Canada in 7 to 15 working days through FedEx International Economy®, although the parcel may vary depending on what is best, with an additional cost of $ 3,200 pesos MXN ($ 188.22 USD / € 168.42 EUR).

For an exact cost, quote to the mail of: ventas @ manos del sol.com.mx.


In the case of international shipments if there are customs and / or tax costs, these will be borne by the customer and it is their responsibility to present any document requested by the authority; If the order is returned to our facilities for regulatory reasons, the customer will be reimbursed only the amount paid for the products and the shipping will not be reimbursed, the return will be made within 20 days after the products return or declared by the authorities.


At the moment we do not handle Express delivery in 1 to 2 business days, since each of the artisan producers are in expanded coverage areas that make it difficult to pickup in one period less than 24 hrs. In the short term we hope to offer Express service.


The delivery time begins to spend 24 hours after confirming the payment.

 


Shipping process.

 


1.     Once the payment is confirmed, we proceed to notify producers for packaging the purchased product and request pickup of items within a maximum of 24 hours.

 

2.    Collection varies according to the company which currently can cover the area of origin and destination, by sending the Guide number to us and to the producer to be able register the collection. The mienvio.mx platform, notifies customer via an email that your order has been raised and is in the process of shipping.


3.    For all orders that are registered after 4:00 pm hour of the center of the city of Mexico (Central Standard Time Zone (CST), the delivery period starts officially to the next day


4.    If the payment of your purchase is confirmed on Saturday, Sunday or holiday, the time of delivery of shall run from the next business day of the confirmation of your payme


5.    Register of shipping schedule is Monday through Friday from 8:30 am to 4:00 pm. Saturday, Sunday or holidays are non-working days

 

6.    We will give you a continuous and strict monitoring to your shipment, however, if you wish, you can provide the service guide number so you can track your order on the website of the parcel company.



Contact.

 


If you have any questions about shipping or want more information about the tracking of your order, you can contact us through the following means:

 

Email:

ventas@manosdelsol.com.mx


Phone:

(999) 161 93 94

 


Frequent questions.



"I have not received my package and has passed the period of delivery what can I do?"


Response: In the case of this happening, we ask that you contact us, the channels of communication that we present in the contact section.

 


"What happens if I am not present at the address indicated for the delivery?"


Response: Any person of legal age with ID, can receive the order without any problem. Anyway, the delivery service would communicate with you via telephone, to the number that you provided in your registration of purchase, to confirm the scheduled delivery.


 

"What with my order if there is no one at the address of delivery?"


Response: The parcel service would communicate with you by telephone at the number you provided in your registration of purchase to coordinate the delivery at another date and time that suits your needs. Where this does not happen, the conveyor can be up to three visits to the address of delivery and if not you can contact you by phone or by e-mail, the package is returned to the nearest company of parcel that has your order, where you can pick it up personally presenting official identification.

 


"Can I buy in Manos del Sol website and pick it up at any store?"


Response: Manos del Sol, e-commerce platform, currently does not have physical stores and all purchases that are made through it, generate orders that will be sent to the address in the destination indicated by the customer (Mexico, United States and Canada).

 


"Can I change the delivery address, once placed the order?


Response: As noted in the section on "Delivery times and shipping costs", all orders are scheduled 24 hrs., after confirming the payment, so you need this time to be able to communicate with us and change the delivery address. Passed this time, will no longer be possible, since it generates an order and guide number which is not editable, since the processes of collection and shipping are already underway.

 


Recommendations.

 


You should very well check the packaging and ensure they are in perfect condition along with the carrier before signing Guide. In case of evidence of a fault in the packaging does not receive the product or sign the Guide, if firms without checking you will lose the right to complain.


 To make the claim valid you must retain the original packaging, accessories and manuals; In addition to not show use.


If you buy large items and your residence is in a building, the delivery will be made at your apartment door provided access by elevator. Where the building does not have elevator, the delivery of the product, will be held in the first floor or ground floor.

 

            Please note that you should contact the telephone numbers indicated in the contact section, within 24 hours of delivery, where it must provide full and clear information, the moderator asked the packaging and product photographic evidence where you will have a maximum of 7 calendar days to submit photographs; otherwise the claim will not be accepted.


For return and / or cancellation questions:

"Can I cancel an order?"

Answer: Of course. You must contact the phone numbers indicated in the contact section, within 12 hours of purchase, to cancel the order, before the order is collected in the town of origin. The refund to the customer will be applied within a period of 20 days and only for the value of the product, shipping will not be refunded.


"Do you make changes in size, size and model?"

Answer: To make a change in size or size, you must do the following:


1. Notify your request via email: ventas@manosdelsol.com.mx

2. Make the shipment to the following address: Calle 41 No. 214 between 18 and 26 diagonal, Las Brisas subdivision, C.P. 97144. Mérida, Yucatán, México.

3. The exchange period is a maximum of 7 business days.

4. Once we notify you that your product is ready, we will manage the creation of a parcel guide, to send you your change.

5. Important note: Both shipments will be at your expense.

6. Product model changes or exchanges are not made, once the purchase is authorized, you can only make changes by size.


Returns are not accepted in the following cases:


- That the products were marked on sale or with discounts.

- For repentance or for no apparent reason.

- If the product was used.

- If the packaging or product are not the original ones or show signs of abuse (product is scratched, knocked, dirty or with another form of abuse due to customer reasons).

"What happens if the order that arrived is not the one I ordered or has a manufacturing defect?"

Answer: For factory defects or in case the item you received is different from the one chosen in your order, the shipments are on our account:


1. You have 48 hours to report these cases, via email: ventas@manosdelsol.com.mx

2. We will ask you for photographic evidence that the product has a manufacturing defect or is not the model, color and size that you purchased, so you will have the obligation to return the product in the same conditions in which it was received and without otherwise used it will be rejected.

3. We will require you to provide us with your order number.

4. Your change, for these cases, will have a limit period of solution of 10 business days.

5. In case it is not possible to change it by Manos del Sol, the total amount of the items will be returned to the customer only, within a period of 20 days after the solution limit.